clapham - Clapham Relocation Services | How We Work

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How we do what we do

 

We offer and aim at delivering excellent relocation service quality!

By continuous internal and external quality management, we define and refine our core processes according to premium standards. We have identified our most important quality dimensions and points of uniqueness:

Competence:

  • 26 years of experience in the relocation industry
  • Serviceability all over Germany supported further by expanding in January 2019 with the acquisition of Elisabeth Sommer Relocation, Munich/Bavaria
  • Well trained personnel, regular workshops and webinars
  • Clapham is a driving force for the set-up of industry quality standard


Performance Indicators

  • Excellent reputation and references
  • Broad and balanced client portfolio
  • Regular certification with the EuRA Global Quality Seal since 2008


Efficiency

  • Processes follow Service Level Agreements
  • Monitoring of consistency with service definition


Tranparency

  • Open and straight communication/information between Relocation Management companies, Human Resource Departments and our Customers
  • Comprehensive management of expectations


Reliability

  • Family-owned company with clearly defined responsibilities
  • Accurate and flexible working processes


Flexibility and Creativity

  • Implement client`s point of view and interests in unforeseen situations
  • Professionalism and experience enable us to find individual, suitable solutions


Innovation:

  • Retaining best practice does not hinder our continuous search for innovative ways and possibilities