Relocation Services Quality
Certified Quality: You should not settle for less
At Clapham Relocation Services, quality is an overall dimension and not restricted to single units. Just like you expect fully successful relocation services, we keep in mind all processes involved in our search of excellence.
We see our task fulfilled no sooner than the expatriate has arrived at his new home with heart and soul. Externally the regular certification by the DQS (German Association for Certification of Management Systems) guarantees top quality standards.
Since May 2008 we have been continuously certified with the EuRA Global Quality Seal.
Customer Satisfaction Analysis
We want to know exactly how satisfied you are: Customer satisfaction analysis
We do not give up! We always give our very best. Every single step in our processes is evaluated not only by internal and external institution but before all, and best of all: by our customers themselves.
Our exceptionally high return rate can be valued and taken as a sign of loyalty and interest of our clients
”Think globally and act locally with strong partners for professional results and satisfied customers. Not only for business purposes but also in social commitment.”
”Think globally and act globally with strong partners for professional results and satisfied customers. Not only for business purposes but also in social commitment.”
“… The quality of their service is outstanding, the talent of the team superb, but the heart they put into everything they do is what makes the real difference.”
M. A. K.
The EuRA Global Quality Seal – Your sealed and certified Relocation Provider
Clapham Relocation Services is a member of EuRA (European Relocation Association) and is bound by their ethics and rules of conduct. The stated aim of EuRA is to spread knowledge and understanding of the issues surrounding employee mobility. Further, EuRA enhances industry performance standards by communication and education.
Best practice: A benchmark for continuous success. Based on an ISO 9001 process management model, the EuRA Global Quality Seal specifies the processes and KPIs that reflect the very highest standards in relocation services. As a member awarded with the EuRA Global Quality Seal, Clapham Relocation Services demonstrates a total commitment to quality.